We Know Better. We Can Do Better.

You can contact us to request a free consultation for your acoustic needs and/or required products and we will get back you on the same day with a proposal including product quotation.

We provide full range of services including installation service. Head to Services page for more details.

You can deposit a cheque OR Demand Draft OR do a cash deposit into any of our Bank's ATM dropbox/branch near you. The cheque should be in favor of Mute Solutions and you must mention our account number behind the cheque. You can also mail us At-Par Cheques and Demand Drafts. Please do not mail us cheques unless they are "At Par" cheques.

Once your order is shipped, regular shipping updates are provided via email and SMS. . In the event that you haven't got your dispatch email within a week of placing your order, please do contact us.

We accept returns up to 30 days from the date of receipt of product. If you need to return a product, just contact us and we will arrange a reverse pickup. Your refund will be processed within 3 days after we get it back. We charge return shipping fee and a 15% fee for restocking the product so this is subtracted from your refund. Restocking fee is waived off if you have not removed a product from its original packing and are returning it unused.

Our standard warranty covers any manufacturing defects in materials and workmanship (excluding normal wear and tear). We offer up to 5-year warranties depending on the brand. You can obtain warranty information while ordering product. You are solely responsible for all shipping and insurance costs for returning the product to Mute Solutions, and you will not be reimbursed or compensated for any loss or damage incurred during return shipping. Mute Solutions will at its sole discretion repair or replace the product. Should the product no longer be available, we reserve the right to exchange this with a product of similar performance and value. Due to different dye lots, Mute Solutions cannot guarantee exact color match. This Warranty shall solely extend to the original owner and is limited to manufacturing defects and excludes damage due to improper installation, freight handling, wear and tear, abuse, misuse, misapplication, color fading or deterioration due to prolonged exposure to ultra violet light, smoke, humidity, water exposure, or other environmental factors. It is understood that the use and suitability of the product is entirely the responsibility of the buyer or specifying engineer and as such, these parties agree to hold Mute Solutions, or its associated company, and/or officers, harmless from any responsibility whatsoever other than what is clearly outlined in this warranty.

This warranty is void if the product is found to have been tampered with or misused by the purchaser, and shall not apply if the product has been physically damaged intentionally or due to accident and/or neglect, including burns, cuts, water damage, fungus, mold, stains, or is otherwise abnormally soiled or unsanitary. Any problems that are caused by abuse, misuse, or weather-related destruction are not covered. Products designed to customer supplied specifications and/or using or including a) customer supplied materials or b) non-standard production techniques or materials are not covered. Also, consequential and incidental damages are not recoverable under this warranty. Additionally, the products listed below are not covered under this warranty:

• Accessories & Enhancements
• Installation Materials
• Product Samples

To minimize color-fading of acoustic foam products due to exposure to oxygen and ultra-violate light, carbon is employed during the coloring process. This does not guarantee the color fastness of the foam component and you should expect the appearance to change over time. Color fastness is not covered under the Warranty. This warranty does not cover damage to furniture or equipment caused by contact with or destabilization of the foam components or adhesives and hardware used for installation. Care should be taken when placing the product on finished wood surfaces or other surfaces to ensure there will not be a chemical interaction between the surface finish and the foam component.